Segway Personal Transporters Recalled for Unexpected Reverse Torque Hazard
Segway Inc. is recalling about 23,500 personal transporters because they may unexpectedly apply reverse torque, causing riders to fall. Six injury reports have been received.
What this means for you
Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.
Our severity reasoning: The recall involves a risk-of-harm product where injury has been reported (head and wrist injuries), but no fatalities or severe injuries requiring hospitalization are explicitly stated, fitting the 'High' criteria for risk-of-harm products with reported injury.
Plain-English summary
Segway Inc. is recalling approximately 23,500 Segway Personal Transporters (PT), also known as Segway Human Transporters (HT). The recall includes i167, i170, i180, p133, XT, GT, i2, and e167 models. These units were sold to consumers and commercial customers through Segway authorized dealers, distributors, and certain resellers from March 2002 through mid-September 2006 for prices ranging from $4,000 to $5,500.
The personal transporters can unexpectedly apply reverse torque to the wheels, which can cause a rider to fall. This issue can occur when the device is tilted back by the Speed Limiter and the rider comes off and then back onto the device within a short period of time. Segway Inc. has received six reports of the personal transporter not operating properly, resulting in injuries to the head and wrist of users.
Consumers should stop using the Segway PT immediately and contact Segway Inc. at (800) 750-6557 between 8 a.m. and 6 p.m. ET Monday through Friday, or visit www.segway.com to receive a free software upgrade. Segway Inc. and authorized dealers are directly notifying owners of these products.
The recalled product
- Product
- Segway Personal Transporter (PT) [also known as the Segway Human Transporter (HT)]
- Manufacturer
- Segway Inc., of Bedford, N.H.
- Affected units
- 23,500
Distribution
Distributed nationwide across the United States.
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Same manufacturer · Segway Inc., of Bedford, N.H.
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- High
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