OnQ Telephone Line-Sharing Devices Recalled for Security Notification Failure
OnQ Technologies is recalling 3,000 telephone line-sharing devices because a connected security system may fail to notify emergency personnel during a hazard.
What this means for you
Our assessment, not the agency’s: severity 3/5 (High).
Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.
Our severity reasoning: The recall involves a risk-of-harm product where a security system failure could delay emergency notifications, potentially causing injuries, but no injuries have been reported.
Plain-English summary
OnQ Technologies, of Middletown, Pa., is recalling approximately 3,000 OnQ Telephone Line-Sharing Devices. The recalled units are labeled "OnQ" and "1x8 ENHANCED TELECOM w/SURGE" and feature a slot labeled "SECURITY." These devices are professionally installed as part of a telephone line-sharing system in homes. The recall includes units with part number 364551-01 and a date code (DC) of "2303" (meaning the 23rd week of 2003) or earlier. The date code is located on the edge of the device, above the mounting tabs.
The recall was issued because a security system connected to this device could be prevented from notifying emergency personnel of a hazard. The delay in notification could cause consumers to suffer injuries. No injuries have been reported in connection with this recall.
The devices were sold by professional installers nationwide and in Canada between November 2002 and June 2003 for about $80. Consumers should contact OnQ at (800) 321-2343 between 8 a.m. and 7 p.m. ET Monday through Friday, or visit www.onqtech.com, to receive a free replacement of the telephone line-sharing device.
The recalled product
- Product
- OnQ Telephone Line-Sharing Devices
- Manufacturer
- OnQ Technologies, of Middletown, Pa.
- Affected units
- 3,000
Distribution
Distributed nationwide across the United States.
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