The Recall Desk
SevereNHTSA·23V629000·Announced 2023-09-11

Mercedes-Benz Recalls 2023 GLC 300 Vehicles Due to Front Tow Eye Defect

Mercedes-Benz is recalling 12,118 2023 GLC 300 vehicles because the front tow eye may detach during towing, increasing crash risk.

What this means for you

Illness, injury, or structural failure has been reported. Stop using the product immediately and contact the manufacturer for a refund or repair.

Our severity reasoning: The recall involves a structural vehicle defect (front tow eye detachment) that can lead to vehicle separation from a tow truck, increasing the risk of a crash or injury, which aligns with the 'Severe' criteria for structural defects and significant injury reports.

Plain-English summary

Mercedes-Benz USA, LLC is recalling certain 2023 GLC 300 vehicles. The recall involves 12,118 units where the front tow eye may be inadequately threaded to the crossmember. This defect can cause the tow eye to detach during towing.

If the tow eye detaches, the vehicle can separate from the tow truck, which increases the risk of a crash or injury. No specific dates for when the defect occurs are provided, but the risk is present during towing operations.

Dealers will inspect and replace the front crossmember, as necessary, free of charge. Owner notification letters were mailed on January 26, 2024. Owners may contact MBUSA customer service at 1-800-367-6372 or the NHTSA Vehicle Safety Hotline at 1-888-327-4236.

The recalled product

Product
MERCEDES-BENZ GLC 300
Brand
MERCEDES-BENZ
Manufacturer
Mercedes-Benz USA, LLC
Category
Vehicle — SUV
Hazard
Affected units
12,118

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (1)

  • GLC 300

Distribution

Distributed nationwide across the United States.

Related recalls

Same brand · MERCEDES-BENZ

Same manufacturer · Mercedes-Benz USA, LLC

See all →

Same hazard · structural defect

See all →