The Recall Desk
Our severity:SevereNHTSA·23V555000·Announced 2023-08-04

Mercedes-Benz Recalls 2023 EQE Models for Roof Frame Absorber Defect

Mercedes-Benz is recalling 2023 EQE 350, EQE 500, and AMG EQE vehicles because roof frame absorbers may detach during airbag deployment, increasing injury risk.

What this means for you

Our assessment, not the agency’s: severity 4/5 (Severe).

The hazard poses a serious risk of illness, injury, or structural failure. Stop using the product immediately and contact the manufacturer for a refund or repair.

Our severity reasoning: The recall involves a structural vehicle defect (roof frame) where components can strike occupants during a crash, meeting the rubric criteria for a score of 4.

Plain-English summary

Mercedes-Benz USA, LLC is recalling certain 2023 AMG EQE, EQE 500, and EQE 350 4MATIC vehicles. The recall addresses a defect where the absorbers in the roof frame may not be secured properly. These components can detach during the deployment of the window air bags.

In the event of a crash involving window air bag deployment, the detached absorbers can strike vehicle occupants, which increases their risk of injury. The source text does not report any specific incidents of injury or death associated with this defect.

Dealers will replace the affected absorbers free of charge. Owner notification letters were mailed on September 1, 2023. Owners may contact MBUSA customer service at 1-800-367-6372 or the NHTSA Vehicle Safety Hotline at 1-888-327-4236 for more information.

The recalled product

Product
MERCEDES-BENZ EQE 500, AMG EQE, redundant EQE 350 4MATIC
Brand
MERCEDES-BENZ
Manufacturer
Mercedes-Benz USA, LLC
Category
Vehicle — Sedan
Hazard
Affected units
10

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (3)

  • EQE 500
  • AMG EQE
  • redundant EQE 350 4MATIC

Distribution

Distributed nationwide across the United States.

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