The Recall Desk
HighNHTSA·21V305000·Announced 2021-04-30

NorthStar Ambulance Recall for Display Lockup Hazard

Braun Northwest is recalling 2013-2020 NorthStar Ambulances because LCD displays may lock up, potentially delaying emergency efforts.

What this means for you

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: The recall involves a risk-of-harm product where the defect can delay emergency efforts and increase the risk of injury, but no injuries or deaths have been reported in the source text.

Plain-English summary

Braun Northwest is recalling certain 2013-2020 NorthStar Ambulances equipped with Weldon V-Mux Vista IV Standard LCD displays. These displays are used to control emergency vehicle lighting and HVAC functions. The recall addresses a defect where the displays may experience low voltage spikes, causing them to lock up or become nonfunctional.

A locked up or nonfunctional LCD display can delay emergency efforts, which increases the risk of injury. The source text does not report any specific injuries or deaths associated with this defect.

Dealers will repair or replace the displays free of charge. Owner notification letters were mailed on May 10, 2021. Owners may contact Braun Northwest customer service at 1-360-748-0195 or the NHTSA Vehicle Safety Hotline at 1-888-327-4236.

The recalled product

Product
NORTHSTAR AMBULANCE
Brand
NORTHSTAR
Manufacturer
Braun Northwest
Category
Vehicle — Ambulance
Hazard
Affected units
3

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (1)

  • AMBULANCE

Distribution

Distributed nationwide across the United States.

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