The Recall Desk
Our severity:HighNHTSA·21V038000·Announced 2021-02-01

2021 Volkswagen Jetta front seat bolts missing, increasing crash injury risk

Volkswagen is recalling 2021 Jetta and Tiguan vehicles because bolts may be missing from front seat tracks. Missing bolts allow seats to move freely, increasing the risk of injury in a crash.

What this means for you

Our assessment, not the agency’s: severity 3/5 (High).

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: This recall involves a structural vehicle defect (missing seat track bolts) that increases crash injury risk. However, no injuries or illnesses have been reported, and the hazard is theoretical—contingent on a crash occurring. Per the rubric, theoretical hazards without reported harm cap at Score 3.

Plain-English summary

Volkswagen Group of America, Inc. is recalling certain 2021 Volkswagen Jetta and Tiguan vehicles due to potentially missing bolts in the front seat tracks. If bolts are missing, the front seat can move freely in the front-to-back direction, increasing the risk of injury during a crash.

Volkswagen has begun notifying owners. Dealers will inspect the front seat tracks and install bolts as necessary, free of charge. The notification and remedy began February 18, 2021. Owners can contact Volkswagen customer service at 1-800-893-5298 (recall 72L6) or the NHTSA Vehicle Safety Hotline at 1-888-327-4236 for more information.

The recalled product

Product
VOLKSWAGEN JETTA, TIGUAN
Brand
VOLKSWAGEN
Manufacturer
Volkswagen Group of America, Inc.
Category
Vehicle — Seat Assembly / Structural
Hazard
Affected units
57

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (2)

  • JETTA
  • TIGUAN

Distribution

Distributed nationwide across the United States.

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