The Recall Desk
SevereNHTSA·20V037000·Announced 2020-01-23

Keystone Recalls 2020 Crossroads Trailers Due to Wiring Fire Risk

Keystone RV is recalling 2020 Crossroads trailers because improper WiFi wiring circuit protection may increase the risk of fire during a short circuit.

What this means for you

Illness, injury, or structural failure has been reported. Stop using the product immediately and contact the manufacturer for a refund or repair.

Our severity reasoning: The recall involves a vehicle electrical defect that poses an increased risk of fire, which aligns with the rubric criteria for 'Severe' severity involving significant injury or property-damage reports or structural/functional defects.

Plain-English summary

Keystone RV Company is recalling certain 2020 Crossroads Volante, Hampton, Cameo, Sunset, Redwood, and Cruiser travel trailers. The recall involves specific model numbers for each line, as detailed in the official NHTSA notice.

The defect involves the WiFi prep wiring, which may have improper circuit protection between the Wi-Fi switch and the Wi-Fi prep. In the event of a short circuit in the wiring, there may be an increased risk of fire.

Keystone will notify owners, and dealers will correct the circuit protection free of charge. The recall began on March 3, 2020. Owners may contact Keystone customer service at 1-866-425-4369 or the NHTSA Vehicle Safety Hotline at 1-888-327-4236.

The recalled product

Product
CROSSROADS VOLANTE, HAMPTON, CAMEO, SUNSET
Brand
CROSSROADS
Manufacturer
Keystone RV Company
Category
Vehicle — Travel Trailer
Hazard
Affected units
1,112

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (6)

  • VOLANTE
  • HAMPTON
  • CAMEO
  • SUNSET
  • REDWOOD
  • CRUISER

Distribution

Distributed nationwide across the United States.

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