The Recall Desk
Our severity:HighNHTSA·19V447000·Announced 2019-06-13

Jeep Cherokee Recall: Transmission Software May Shift to Neutral

Chrysler is recalling 2014 Jeep Cherokee vehicles with 3.2L engines because a stuck clutch may cause the transmission to shift to neutral, increasing crash risk.

What this means for you

Our assessment, not the agency’s: severity 3/5 (High).

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: The recall involves a risk-of-harm product where a loss of drive increases the risk of crash, but the source text does not report any specific injuries or fatalities, fitting the 'High' severity criteria for unreported injury risks.

Plain-English summary

Chrysler (FCA US LLC) is recalling certain 2014 Jeep Cherokee vehicles equipped with 3.2L engines. The recall addresses a defect in the automatic transmission where, if a clutch becomes stuck, the transmission software may incorrectly shift the vehicle into neutral.

An unexpected shift to neutral results in a loss of drive, which increases the risk of a crash. The recall began on August 8, 2019.

Chrysler will notify owners, and dealers will update the transmission software free of charge. Owners may contact Chrysler customer service at 1-800-853-1403 or the NHTSA Vehicle Safety Hotline at 1-888-327-4236. Chrysler's number for this recall is V69.

The recalled product

Product
JEEP CHEROKEE
Brand
JEEP
Manufacturer
Chrysler (FCA US LLC)
Category
Vehicle — Transmission
Hazard
Affected units
81,615

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (1)

  • CHEROKEE

Distribution

Distributed nationwide across the United States.

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