The Recall Desk
SevereNHTSA·12V006000·Announced 2012-01-09

Ford Recalls 2004-2005 Freestar and Mercury Monterey for Torque Converter Defect

Ford is recalling 2004-2005 Freestar and Mercury Monterey vehicles because a torque converter output shaft may fail, causing sudden loss of motive power and increasing crash risk.

What this means for you

Illness, injury, or structural failure has been reported. Stop using the product immediately and contact the manufacturer for a refund or repair.

Our severity reasoning: The recall involves a structural vehicle defect (torque converter failure) that causes a sudden loss of motive power, significantly increasing the risk of a crash, which aligns with the 'Severe' criteria for structural defects and significant injury risk.

Plain-English summary

Ford Motor Company is recalling certain 2004 and 2005 model year Ford Freestar and Mercury Monterey vehicles. The recall addresses a defect in the torque converter where the output shaft may fail.

This condition results in a sudden loss of motive power with no warning, which increases the risk of a crash. The recall campaign number is 11S25.

Ford will notify owners, and dealers will replace the torque converter free of charge. The safety recall began on August 9, 2012. Owners may contact the Ford Motor Company Customer Relationship Center at 1-866-436-7332 or the NHTSA Vehicle Safety Hotline at 1-888-327-4236.

The recalled product

Product
FORD, MERCURY FREESTAR, MONTEREY
Brand
FORD
Manufacturer
FORD MOTOR COMPANY
Category
Vehicle — Minivan
Hazard
Affected units
206,452

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (2)

  • FREESTAR
  • MONTEREY

Distribution

Distributed nationwide across the United States.

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