The Recall Desk
CriticalFDA (Devices)·Z-2446-2025·Announced 2025-09-10

Glucose monitor apps recalled because sensor failed alerts do not appear

Dexcom G7 and ONE+ CGM apps are recalled because the app does not give the expected Sensor Failed alert, instead silently ending the session. The FDA classified the action as Class I. 532,821 units are affected.

What this means for you

Highest-severity recall. Risk of serious injury or death is documented or strongly suspected. Stop using the product now and follow the agency's instructions.

Our severity reasoning: The rubric assigns 5 to any FDA Class I recall, and the FDA classified this continuous glucose monitoring app action as Class I.

Plain-English summary

The Dexcom G7 CGM Android App, model SW12299, software version 2.8.0 and earlier, is being recalled, with UDI 00386270001870. The action also covers Dexcom G7 Continuous Glucose Monitoring Systems using iOS, watchOS and Android app software versions 2.8.0 or earlier and Dexcom ONE+ CGM Systems using iOS and Android app software versions 1.4.0 or earlier. The recall covers 532,821 units distributed in the United States and many other countries.

The affected app does not provide an expected "Sensor Failed" alert when the transmitter sends a "transmitterFailed" error message after the CGM experiences a hardware or firmware failure. Instead the app ends the sensor session, stops reporting glucose values and displays the Start Sensor screen or a No active sensor message without alerting the user. The manufacturer states this can lead to missed detection of a hyperglycemic or hypoglycemic event and a delay in treatment. The FDA classified the action as Class I, its most serious category.

Users should update the app as directed by the manufacturer and should check the app regularly to confirm a sensor session is active, following their clinician's guidance on backup glucose testing.

The recalled product

Product
Brand Name: Dexcom G7 Continuous Glucose Monitoring System Product Name: Dexcom G7 CGM Android App Model/Catalog Number: SW12299 Software Version: version 2.8.0 and earlier Product Description: Dexcom G7 CGM Android App SW12299 Component: Dexcom G7 Continuous Glucose Monitor
Manufacturer
Dexcom, Inc.
Category
Medical Device — Glucose Monitoring
Hazard
  • missing-alert
  • software-defect
  • glucose-monitoring
  • class-i

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Lot numbers (1)

  • Lot Code: UDI: SW12299 - 00386270001870

Distribution

Distributed nationwide across the United States.

Related recalls

Same category