Emergency call stations recalled over missing low battery alerts
Securitas Healthcare is recalling 1,898 Arial 900 MHz Call Stations, model CSK200-900MR, because a firmware issue may prevent a low battery alert being transmitted before the battery fails.
What this means for you
Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.
Our severity reasoning: Scored 3 under the risk-of-harm criterion: an emergency call station may lose power without warning, and no injuries are reported.
Plain-English summary
The Arial 900 MHz Call Station, model number CSK200-900MR with firmware version 1.6.3, is being recalled by Securitas Healthcare LLC.
Securitas Healthcare has become aware of a firmware issue in the call stations in the affected lots that may cause them either not to transmit a low battery alert to the Arial Wireless Emergency Call System prior to battery failure, or not to transmit a low battery alert at least seven days prior to the battery failing.
The record lists 1,898 units, covering all units of the affected device models sold between January 1st, 2023 and June 26th, 2024. Distribution was worldwide, including nationwide in the United States and to Canada. The FDA has classified the action as Class II.
A call station whose battery fails without warning may not be available when a call is made. The enforcement record reports no injuries. Facilities should follow the firm's instructions.
The recalled product
- Product
- Arial 900 MHz Call Station, Model Number CSK200-900MR, with Firmware version: 1.6.3
- Manufacturer
- Securitas Healthcare LLC
- Hazard
- firmware-fault
- missing-alert
- battery-failure
- emergency-call
Is your product affected?
Check your packaging against the codes below. If any of them match, the product is part of this recall.
Lot numbers (3)
- All units of the Affected Device Models sold between January 1st
- 2023 and June 26th
- 2024. UDI-DI: 00840948102660
Distribution
Distributed nationwide across the United States.
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