The Recall Desk
HighFDA (Devices)·Z-1250-2023·Announced 2023-03-22

Arial mobile application recalled for Android loading failures

Securitas Healthcare is recalling the Arial mobile application for Android devices because the app does not load or function properly. Users should stop using the app immediately.

What this means for you

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: This is an FDA Class II recall for a critical emergency communication system that does not function as specified. The non-operational app presents a risk of harm by potentially preventing emergency communication in healthcare settings. No illnesses or injuries have been reported.

Plain-English summary

Securitas Healthcare LLC is recalling the Arial mobile application (models #54630 and #54640) for Android devices downloaded from the Google Play Store. The recalled version (v11.0.0.2, downloaded on or after January 14, 2023) does not load or function per specifications on Android devices.

The Arial application is part of the Arial Emergency and Nurse Call system. Users affected by this issue include healthcare facilities and individuals who use the Android version of the app for emergency communication and nurse call functionality. Approximately 350 downloads of the affected version have been distributed worldwide, including throughout the United States and Canada.

Consumers who use the Arial mobile application on Android devices should stop using the affected version immediately. Users should contact Securitas Healthcare LLC for instructions on obtaining a corrected version of the application or alternative solutions for emergency communication. Do not use the app if it fails to load or function properly.

The recalled product

Product
Arial mobile application, model #54630 and #54640 for Android devices downloaded from the Google Play Store as part of the Arial Emergency and Nurse Call system.
Manufacturer
Securitas Healthcare LLC
Category
Medical Device — Emergency Communication System Software
Hazard
  • software-malfunction
  • communication-failure

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Lot numbers (2)

  • v11.0.0.2 downloaded from the Google Play Store on or after 1/14/2023
  • UDI (01)00840948102769(10)110026.

Distribution

Distributed nationwide across the United States.

Related recalls

Same category