Gazelle recalls cargo e-bikes over buckle failure injury hazard
About 320 Urban Arrow FamilyNext Pro cargo e-bikes sold between March and December 2025 are being recalled because the cargo area buckle can fail to latch, posing injury risks to children.
What this means for you
Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.
Our severity reasoning: Score 3 (High) applies because this is a risk-of-harm product where injury has not yet been reported. Although the cargo area buckle can fail with children inside, no injuries have materialized despite three confirmed reports of the defect.
Plain-English summary
Gazelle USA is recalling about 320 Urban Arrow FamilyNext Pro cargo e-bikes. These bikes feature a Fidlock buckle in the cargo area and were sold through specialty retailers between March and December 2025 for approximately $9,000 each.
The recalled e-bikes have a defect in the cargo area buckle that can fail to fully latch. This poses an injury hazard to children who may be in the cargo area. The company has received three reports of buckles failing to latch, though no injuries have been reported to date.
Consumers who own these e-bikes should immediately stop using them. Gazelle USA is offering free repairs at authorized dealership locations, which include replacement of the cargo area buckle. For more information and to arrange a repair, consumers can contact Gazelle USA toll-free at 800-838-5388 (Monday-Friday, 9 a.m. to 5 p.m.), email [email protected], or visit https://urbanarrow.com/en-na/recall or https://urbanarrow.com/ and click "Product Recalls" at the bottom of the page.
The recalled product
- Product
- Urban Arrow FamilyNext Pro Cargo E-Bikes
- Manufacturer
- Gazelle USA, LLC, of Santa Cruz, California
- Category
- Consumer Product — E-Bikes
- Hazard
- buckle-failure
- child-injury-risk
- Affected units
- 320
Distribution
Distributed nationwide across the United States.
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