The Recall Desk
HighCPSC·25436·Announced 2025-08-14

Electronic LED modules for floating stairs recalled due to fire hazard

Viewrail recalls about 2,720 electronic LED modules used with floating stairs and rails due to a fire hazard. The modules can overheat and melt; 20 reports of overheating have been received, but no injuries have been reported.

What this means for you

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: No injuries have been reported despite 20 documented cases of overheating or melting. The source text explicitly states no injuries, and the rubric limits scores for risk-of-harm products without reported injuries to a maximum of 3 (High).

Plain-English summary

Viewrail is recalling approximately 2,720 electronic LED modules used with floating stairs and rails. The module, model E2-WR, is a white rectangular device located inside the metal stringer tube on the back of the stairs. These modules control the LED lighting on the stairs and rails when requested by consumers.

The modules can overheat and melt, posing a fire hazard. Viewrail has received 20 reports of modules overheating or melting. No injuries have been reported.

The affected modules were sold through Viewrail.com from August 2023 through June 2025 for approximately $80 each.

Consumers should contact Viewrail to schedule a free replacement by a technician or request a refund. Contact Viewrail toll-free at (888) 500-2151 from 9 a.m. to 5 p.m. ET Monday through Friday, by email at [email protected], or online at https://www.viewrail.com/recall.

The recalled product

Product
Electronic LED modules used on Floating Stairs and Rails
Manufacturer
Viewrail, of Goshen, Indiana
Category
Consumer Product — Lighting Accessories
Hazard
  • fire
  • overheat
Affected units
2,720

Distribution

Distributed nationwide across the United States.

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