The Recall Desk
SevereCPSC·25391·Announced 2025-07-17

36-Volt VIVI E-Bike Lithium-Ion Batteries Recalled for Fire and Burn Hazards

About 24,000 VIVI brand 36-volt lithium-ion e-bike batteries are recalled because they can overheat and catch fire, posing fire and burn hazards.

What this means for you

Illness, injury, or structural failure has been reported. Stop using the product immediately and contact the manufacturer for a refund or repair.

Our severity reasoning: While no injuries have been reported, the recall documents three fire incidents and 14 battery overheating incidents among the ~24,000 units distributed. These documented fire reports constitute significant property-damage incidents, meeting the Score 4 (Severe) criterion.

Plain-English summary

About 24,000 VIVI brand 36-volt lithium-ion rechargeable batteries are being recalled because they can overheat and catch fire. These batteries are included with certain VIVI e-bike models, including C26, MT20, Z3, M026SH, H6, H7, MT26H, 26LGB, M026TGB, MT26G, FM20, F20, S3, Z1, and Z2. VIVI is aware of 14 reported battery overheating incidents, including three that resulted in fires. No injuries have been reported.

The recalled batteries were sold online between December 2020 and November 2023 through major retailers including Amazon, Walmart, eBay, the official VIVI website, Wish, Sears, Wayfair, and AliExpress. Prices ranged from $365 to $950.

Consumers should immediately stop using e-bikes with the recalled batteries. To receive a free replacement battery and charger, consumers must contact VIVI at 800-375-6103 (9 a.m. to 5 p.m. ET), visit viviebikes.com/pages/recall, or email [email protected]. The old battery must be disposed of at a household hazardous waste collection center. Consumers should contact their local collection center first to confirm it accepts recalled lithium-ion batteries, then follow local disposal instructions and email [email protected] to confirm disposal.

The recalled product

Product
36-volt lithium-ion batteries used with VIVI E-bikes
Manufacturer
Guangzhou Plenty Bicycle Co., Ltd., of China
Category
Consumer Product — E-bike Battery
Hazard
  • fire
  • burn-injury
  • overheat
Affected units
24,000

Distribution

Distributed nationwide across the United States.

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