The Recall Desk
SevereCPSC·25326·Announced 2025-06-05

NTI residential gas boilers recalled for fire and carbon monoxide hazards

NTI Boilers is recalling about 323 NTI-brand TRX Series II residential wall-mounted gas boilers sold in the US because the boiler door can fail to seal properly, posing fire and carbon monoxide poisoning hazards that can result in death or serious injury.

What this means for you

Illness, injury, or structural failure has been reported. Stop using the product immediately and contact the manufacturer for a refund or repair.

Our severity reasoning: The source text explicitly identifies risk-of-harm products involving fire and carbon monoxide poisoning hazards that can result in death or serious injury, and no illnesses or injuries have been reported, meeting the rubric criterion for a structural/safety defect with significant injury/property-damage risk reports (score 4).

Plain-English summary

NTI Boilers Inc., of Canada, is recalling approximately 323 NTI-brand TRX Series II residential wall-mounted gas boilers with model numbers TRX150, TRX199, and TRX199C sold in the United States. The boilers were sold through independent heating and plumbing contractors and wholesale distributors nationwide from September 2024 through February 2025.

The boiler door can fail to seal properly due to incorrect burner door studs, allowing flames and gases to escape. This defect poses fire and carbon monoxide (CO) poisoning hazards that can result in death or serious injury. No injuries or illnesses have been reported.

Consumers should immediately stop using the recalled boilers and contact NTI Boilers to arrange for a certified technician to install the repair at no cost. Consumers who must continue using the boiler while awaiting repair should have working smoke and carbon monoxide alarms in their homes. Contact NTI Boilers toll-free at 800-688-2575 from 7 a.m. to 8 p.m. ET Monday through Friday, by email at [email protected], or online at http://www.ntiboilers.com/trx-safety-recall or www.ntiboilers.com and click on "Urgent Recall" at the top of the page.

The recalled product

Product
NTI residential gas boilers
Manufacturer
NTI Boilers Inc., of Canada
Category
Consumer Product — Heating Equipment
Hazard
  • fire
  • carbon-monoxide
  • serious-injury-risk
Affected units
323

Distribution

Distributed nationwide across the United States.

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