The Recall Desk
ModerateCPSC·25026·Announced 2024-10-31

Humane Charge Case Accessory for Ai Pin Recalled for Lithium Battery Fire Hazard

Humane Inc. is recalling about 10,500 Charge Case Accessory units for the Ai Pin because the lithium battery can overheat and pose a fire hazard. The company has received one report of a charge case overheating and melting during charging, though no injuries or property damage have been reported.

What this means for you

Minor labeling or packaging issue, or a voluntary precautionary recall. Risk of harm is low but real — follow the manufacturer's instructions.

Our severity reasoning: The source explicitly states that although one charge case overheated and melted during charging, no injuries or property damage have been reported. The hazard is a potential fire risk from lithium battery overheat, which is precautionary in nature with no actual harm documented. This meets the criterion for Moderate severity: low-risk or voluntary precautionary recalls with theoretical hazards and no reported injuries.

Plain-English summary

Humane Inc., of San Francisco, California, is recalling the Humane Charge Case Accessory for Ai Pin. The Charge Case Accessory is a chrome charging case with the Humane logo in gray, measuring approximately 2¾ x 1½ x 2¼ inches. It contains a lithium polymer rechargeable battery pack charged via USB-C. About 10,500 units were sold online at humane.com from November 2023 through May 2024, both as a standalone accessory for about $150 and as part of the Humane Ai Pin Complete System for between $700 and $800.

The lithium battery in the Charge Case Accessory can overheat, posing a fire hazard. The company has received one report of a charge case overheating and melting during charging. No injuries or property damage have been reported.

Consumers should immediately stop using the recalled Charge Case Accessory and contact Humane for a refund or free replacement. Consumers who purchased the accessory separately will receive a $149 refund, while those who purchased it as part of the Ai Pin Complete System will receive a $129 refund. An approved replacement Charge Case Accessory will be available in approximately 3 to 6 months. Consumers should dispose of the product in accordance with local and state laws, not in the trash.

For more information, consumers can contact Humane toll-free at 844-481-1900 from 9 a.m. to 5 p.m. PT Monday through Friday, email [email protected], or visit https://humane.com/ccrecall or https://humane.com/aipin and click "Charge Case Recall" at the bottom of the page.

The recalled product

Product
Humane Charge Case Accessory for Ai Pin
Manufacturer
Humane Inc., of San Francisco, California
Category
Consumer Product — Electronics / Accessories
Hazard
  • lithium-battery-fire
  • overheat
Affected units
10,500

Distribution

Distributed nationwide across the United States.

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