The Recall Desk
SevereCPSC·24171·Announced 2024-03-21

Starbucks-branded metallic mugs recalled due to burn and laceration hazards

Nestlé USA recalls about 440,500 metallic mugs from 2023 holiday Starbucks gift sets sold at Target, Walmart, and military retailers. The mugs can overheat or break when microwaved or filled with extremely hot liquid, causing severe burns and cuts. 10 people have been injured in 12 reported incidents.

What this means for you

Illness, injury, or structural failure has been reported. Stop using the product immediately and contact the manufacturer for a refund or repair.

Our severity reasoning: The recall involves actual reported injuries with nine severe burns or blisters on hands and fingers, plus one incident requiring medical attention. This meets the rubric criterion for significant injury reports, warranting a Severe classification.

Plain-English summary

The recall involves metallic ceramic mugs with Starbucks branding that were included in four gift sets sold during the 2023 holiday season. The mugs came in 11 oz. and 16 oz. sizes. Nestlé USA distributed about 440,500 of these mugs through Target, Walmart, and Nexcom (military retail outlets) nationwide from November 2023 through January 2024, priced between $10 and $20 depending on the gift set.

The mugs pose a burn and laceration hazard. If microwaved or filled with extremely hot liquid, the metallic-coated ceramic mugs can overheat or break. As of the recall date, Nestlé USA had received 12 incidents resulting in 10 injuries, including nine severe burns or blisters on fingers or hands and one cut on a finger. One incident required medical attention.

Consumers who purchased these mugs should immediately stop using them. They can return the mugs to the place of purchase for a cash or gift card refund, or contact Nestlé USA for a check refund without requiring proof of purchase. Nestlé USA can be reached at 800-681-1676 from 9 a.m. to 6 p.m. ET Monday through Friday, or through https://www.nestleusa.com/info/contact-us-landing by selecting the "Complaint" option and then "Recall." Additional information is available at https://www.athome.starbucks.com.

The recalled product

Product
Metallic Mugs included in 2023 Holiday Starbucks-branded Gift Sets
Category
Consumer Product — Drinkware
Hazard
  • burn-injury
  • laceration
  • overheat
Affected units
440,500

Distribution

Distributed nationwide across the United States.

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