The Recall Desk
SevereCPSC·24122·Announced 2024-02-21

Dynabook Americas Recalls 15.5 Million Toshiba Laptop AC Adapters Due to Burn and Fire Hazards

Dynabook Americas is recalling about 15.5 million Toshiba laptop AC adapters that can overheat and spark, posing burn and fire hazards. The firm has received 679 reports of overheating or fire, including 43 reports of minor burn injuries.

What this means for you

Illness, injury, or structural failure has been reported. Stop using the product immediately and contact the manufacturer for a refund or repair.

Our severity reasoning: The recall meets the Severe criteria because the source reports significant property-damage incidents (679 reports of overheating, fire, and melting) and documented injury reports (43 reports of minor burn injuries), demonstrating that harm has already occurred, not merely theoretical risk.

Plain-English summary

Dynabook Americas Inc. is recalling approximately 15.5 million Toshiba laptop AC adapters due to a hazard where the adapters can overheat and spark, posing burn and fire risks. These adapters were sold with Toshiba brand personal laptop computers and also sold separately through various stores nationwide and Toshiba.com from April 2008 through April 2014, priced between $25 and $75.

The affected adapters have date codes between April 2008 and December 2012 and include multiple model numbers (G71C0009S110, G71C0009T110, G71C000AE110, PA1750-04, and others) with specific serial number formats and date codes printed on the rating label. Consumers can identify affected adapters by checking the model and serial number information on the adapter itself.

The firm has received 679 reports of the recalled AC adapters overheating or catching on fire, melting, and burning. This includes 43 reports of minor burn injuries. Consumers should immediately stop using the recalled adapters and contact Dynabook for a free replacement. To order a replacement, consumers should visit https://support.dynabook.com/axx2024, submit a photo of the adapter with the power cord cut, and certify proper disposal to [email protected]. For additional information, consumers can call Dynabook at 800-457-7777 from 8 a.m. to 8 p.m. ET Monday through Friday, email [email protected], or visit https://support.dynabook.com/recall2024ax or https://us.dynabook.com.

The recalled product

Product
Toshiba Laptop AC Adapters
Manufacturer
Dynabook Americas Inc., of Irvine, California (importer at the time of sale was Toshiba America Information Systems, Inc.)
Category
Consumer Product — Electronics / Power Adapter
Hazard
  • overheat
  • fire
  • burn-injury
  • spark
Affected units
15

Distribution

Distributed nationwide across the United States.

Related recalls

Same category