The Recall Desk
SevereCPSC·23065·Announced 2022-12-08

Ortal Gas Fireplaces Recalled Due to Fire Hazard Risk

Ortal USA is recalling about 400 Traditional 90 and Traditional 110 gas fireplaces due to improper installation that can cause fire hazards. The firm has received four reports of installation errors resulting in fires with property damage.

What this means for you

Illness, injury, or structural failure has been reported. Stop using the product immediately and contact the manufacturer for a refund or repair.

Our severity reasoning: Four reports of fires resulting in property damage bring this recall to Severe status. Although no injuries have been reported, actual fires have occurred, meeting the threshold for Class II severity with significant property-damage reports per the rubric.

Plain-English summary

Ortal USA Inc. of Columbus, Ohio is recalling approximately 400 Traditional 90 (TR90) and Traditional 110 (TR110) direct vent gas fireplaces. These black-finish fireplaces operate on natural or propane gas and were sold through authorized dealers and professional installers nationwide between May 2016 and February 2020, priced between $5,600 and $6,200.

Improper installation of these fireplaces can lead to problems with heat release and ventilation, posing a fire hazard. The company has received four reports of incorrect fireplace installation, all of which resulted in fires causing property damage. No injuries have been reported.

Consumers should immediately stop using the recalled fireplaces until contacting Ortal or an authorized Ortal dealer to determine if a retrofit plate is needed. A retrofit plate will be installed only if the fireplace is positioned on a wooden base or floor. Ortal will install the retrofit plate and provide an inspection free of charge. Consumers can contact Ortal at 800-238-7000 from 8 a.m. to 5 p.m. ET Monday through Friday, or visit www.ortalheat.com/productrecall or www.ortalheat.com and click on Product Recall.

The recalled product

Product
Traditional 90 and Traditional 110 Gas Fireplaces
Manufacturer
Ortal USA Inc., of Columbus, Ohio
Category
Consumer Product — Gas Fireplaces
Hazard
  • fire
  • improper-installation
  • ventilation-failure
Affected units
400

Distribution

Distributed nationwide across the United States.

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