The Recall Desk
Our severity:HighCPSC·20020·Announced 2019-11-14

Kenmore Elite Microwave Ovens Recalled for Exterior Burn Hazard

CPSC recalls Kenmore Elite microwave ovens sold at Sears due to incorrect wiring that causes the exterior to overheat, posing a burn risk.

What this means for you

Our assessment, not the agency’s: severity 3/5 (High).

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: The recall involves a risk-of-harm product (burn hazard) where no injuries have been reported, which aligns with the 'High' severity criteria in the rubric.

Plain-English summary

The U.S. Consumer Product Safety Commission (CPSC) is recalling Kenmore Elite 1,000-watt countertop convection microwave ovens. The recall involves units manufactured on April 27, 2017, which can be identified by the model number 204.77603610 and serial numbers beginning with 170427. These ovens were sold exclusively at Sears and Sears Hometown and Outlet Stores nationwide from May 2017 through July 2018 for approximately $350.

The recall is due to incorrect wiring that causes the microwave's exterior to reach temperatures exceeding 183 degrees Fahrenheit, posing a burn hazard to users. The CPSC has not reported any injuries associated with this defect.

Consumers should immediately stop using the recalled microwave ovens. They should contact Sears at 800-659-7026 from 7 a.m. to 7 p.m. CT Monday through Friday, or visit www.sears.com and click on “Product Recalls” to arrange a free in-home repair.

The recalled product

Product
Kenmore Elite Microwave Ovens
Manufacturer
Galanz Guangdong Microwave Electrical Appliances Manufacturing Co. Ltd., of China
Category
Consumer Product — Microwave Oven
Hazard
Affected units
700

Distribution

Distributed nationwide across the United States.

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