The Recall Desk
SevereCPSC·20009·Announced 2019-10-10

Carrier Recalls Ductless Heat Pumps Due to Fire Hazard

Carrier is recalling specific ductless heat pumps because a fan motor failure can cause overheating and fire. No injuries have been reported.

What this means for you

Illness, injury, or structural failure has been reported. Stop using the product immediately and contact the manufacturer for a refund or repair.

Our severity reasoning: The recall involves a fire hazard with six reported instances of the units catching fire, which meets the rubric criteria for 'significant injury/property-damage reports' or high-risk products where harm has occurred, warranting a Severe classification.

Plain-English summary

Carrier Corporation is recalling approximately 5,350 Carrier- and Bryant-branded ductless heat pump outdoor units in the United States, with an additional 450 units sold in Canada. The affected models include 1.5-ton multi-zone, 4-ton multi-zone, and 4-ton single-zone units used for cooling and heating homes and light commercial facilities. These units were sold by Carrier and Bryant distributors, independent dealers, and contractors nationwide from March 2015 through April 2019 for between about $600 and $4,000.

The recall is due to a fire hazard. The fan motor on the heat pumps can fail, causing the units to overheat. Carrier has received six reports of the heat pumps catching fire, with one incident occurring in the United States and five in Canada. No injuries have been reported.

Consumers should immediately contact their installing servicer, dealer, or contractor to arrange for a free repair. While awaiting repair, consumers should monitor the affected units while they are being operated and keep foliage and other flammable items at least 24 inches away from the recalled units. Consumers can locate a dealer via the dealer locator on www.carrierductless.com or www.bryantductless.com, or contact Carrier toll-free at 844-468-4301.

The recalled product

Product
Carrier- and Bryant-branded 1.5-ton multi-zone, 4-ton multi zone and 4-ton single-zone ductless heat pumps
Manufacturer
Carrier Corporation, of Palm Beach Gardens, Fla.
Category
Consumer Product — HVAC Equipment
Hazard
Affected units
5,350

Distribution

Distributed nationwide across the United States.

Related recalls

Same hazard · fire

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