The Recall Desk
SevereCPSC·19189·Announced 2019-08-28

Whirlpool Recalls Glass Cooktops with Touch Controls Due to Burn and Fire Hazards

Whirlpool is recalling about 26,300 glass cooktops with touch controls because the surface elements can turn on by themselves, posing burn and fire hazards.

What this means for you

Illness, injury, or structural failure has been reported. Stop using the product immediately and contact the manufacturer for a refund or repair.

Our severity reasoning: The recall involves significant injury and property-damage reports, including two minor burn injuries and four reports of items catching on fire, which meets the criteria for a Severe rating.

Plain-English summary

Whirlpool Corporation is recalling Whirlpool, KitchenAid, and JennAir brand glass cooktops with touch controls. The recall involves radiant and downdraft radiant models manufactured from December 2016 through July 2019. The affected units were sold at Lowe's, The Home Depot, Best Buy, and other home improvement and appliance stores, as well as online, for between $1,150 and $2,500.

The recalled cooktop surface elements can turn on by themselves, posing burn and fire hazards. Whirlpool has received 133 reports of incidents involving the cooktop surface elements turning on by themselves. These incidents resulted in 14 reports of heat damage to nearby items and four reports of items catching on fire, including one report of property damage. Two minor burn injuries have been reported.

Consumers should immediately contact Whirlpool to arrange for a free installation of a replacement cooktop. When not in use, consumers should turn the unit off at the circuit breaker and not leave flammable materials or empty cookware on or near the cooktop. Consumers can contact Whirlpool toll-free at 888-900-7897 from 8 a.m. to 8 p.m. ET Monday through Friday, or online at repair.whirlpoolcorp.com.

The recalled product

Product
Whirlpool, KitchenAid and JennAir brand glass cooktops with touch controls
Manufacturer
Whirlpool Corporation, of Benton Harbor, Mich.
Category
Consumer Product — Kitchen Appliances
Hazard
Affected units
26,300

Distribution

Distributed nationwide across the United States.

Related recalls

Same manufacturer · Whirlpool Corporation, of Benton Harbor, Mich.

See all →

Same hazard · burn

See all →