The Recall Desk
Our severity:HighCPSC·18231·Announced 2018-09-25

Provata Recalls Activity Trackers Due to Burn Hazard

Provata Health is recalling about 30,000 promotional activity trackers because they can overheat and cause burns. Consumers should stop using the devices and contact the company for a free replacement.

What this means for you

Our assessment, not the agency’s: severity 3/5 (High).

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: The recall involves a risk-of-harm product (burn hazard) with reported injuries (three burns), but no fatalities or severe injuries are reported, fitting the 'High' severity criteria for risk-of-harm products where injury has been reported but is not severe.

Plain-English summary

Provata Health, Inc. is recalling approximately 30,000 promotional activity trackers due to a burn hazard. The recalled wristbands, which feature a digital display, charging terminal, and Bluetooth technology, can overheat while being worn or when charging. The devices were distributed as free promotional items in black, blue, or mint green between August 2017 and July 2018.

The company has received 13 reports of the activity trackers overheating during use or while charging, including three reports of burns to the wrist. The trackers were distributed nationwide via mailings and in-person at employer wellness events in Oregon, North Carolina, and Arizona.

Consumers should immediately stop wearing or charging the recalled wristbands. They should contact Provata Health toll-free at 888-343-9820 from 9 a.m. to 5:30 p.m. CT Monday through Friday, or visit www.provatahealth.com and click on “Recall” to receive instructions for a free replacement wristband.

The recalled product

Product
Provata activity trackers
Manufacturer
Million Concept Electronic (Shenzhen) Co., Ltd., of China
Category
Consumer Product — Wearable Electronics
Hazard
Affected units
30,000

Distribution

Distributed nationwide across the United States.

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