The Recall Desk
HighCPSC·17151·Announced 2017-05-12

Honeywell Recalls SWIFT Wireless Gateways for Fire Alarm Communication Failures

Honeywell is recalling SWIFT wireless gateways sold with fire alarm systems because they may fail to communicate with detectors during a fire, leaving occupants unalerted.

What this means for you

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: The recall involves a risk-of-harm product (fire alarm system) where injury has not yet been reported, which aligns with the 'High' severity criteria in the rubric.

Plain-English summary

Honeywell International Inc. is recalling approximately 900 SWIFT wireless gateways sold with fire alarm systems. These gateways serve as the bridge between the fire alarm control panel and the detectors. The affected units are round, white, and measure eight inches in diameter. They were sold through Honeywell distributors nationwide between October 2014 and December 2016 for about $440 as part of fire alarm systems.

The recall is due to a hazard where the smoke detectors connected to the gateway can fail to activate properly when significant environmental contaminants are present. This failure poses a risk that consumers will not be alerted to a fire. The systems are used primarily in indoor or covered areas of commercial buildings, such as office buildings, hotels, industrial facilities, and apartment complexes. No injuries have been reported.

Commercial building customers should continue using the recalled detectors until the firmware is updated. To resolve the issue, customers should contact Honeywell at 800-289-3473 from 8 a.m. to 5 p.m. ET Monday through Friday, or online at http://hwll.co/CPSCsafety and click on Safety Recall, to obtain a firmware update for the installed gateways.

The recalled product

Product
SWIFT wireless gateway sold with fire alarm systems
Manufacturer
Honeywell International Inc., of Northford, Conn.
Category
Consumer Product — Fire Safety Equipment
Hazard
Affected units
900

Distribution

Distributed nationwide across the United States.

Related recalls

Same manufacturer · Honeywell International Inc., of Northford, Conn.

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Same hazard · fire alarm failure

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