The Recall Desk
Our severity:HighCPSC·16762·Announced 2016-07-27

Emson Recalls UComfy Neck and Shoulder Heat Wraps Due to Burn Hazard

Emson is recalling UComfy Neck and Shoulder Heat Wraps because they can overheat and cause burns. Consumers should stop using the product and contact Emson for a free replacement.

What this means for you

Our assessment, not the agency’s: severity 3/5 (High).

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: The recall involves a risk-of-harm product (burn hazard) where injury has been reported (three reports of burns), fitting the criteria for a High severity score.

Plain-English summary

E. Mishan & Sons, Inc. (Emson) is recalling approximately 10,000 UComfy Neck and Shoulder Heat Wraps. The product is an electric-powered wrap designed to provide heat to the user's neck, shoulders, and upper back. The recalled wraps are available in beige (item number 9700FE) and blue (item number 9699FE). The item numbers appear on the product washing instructions label, and the electric controller unit states "TYPE HP74." The connection between the power supply and the heat wrap has 4 prongs, and "Ucomfy" is printed at the top of the white label attached to the wraps.

The heat wraps can overheat, posing a burn hazard. Emson has received 16 reports of the heat wraps overheating, including three reports of burns. The wraps were sold at HSN, Groupon, and other online retailers from October 2015 through November 2015 for about $40. The products were manufactured in China.

Consumers should immediately stop using the recalled heat wraps and contact Emson to receive a free replacement wrap. Emson is contacting all known purchasers directly. For more information, consumers can contact Emson at 800-423-4248 from 10 a.m. to 5 p.m. ET Monday through Friday or visit www.emsoninc.com and click on Product Recall.

The recalled product

Product
UComfy Neck and Shoulder Heat Wrap
Manufacturer
E. Mishan & Sons, Inc. (Emson), of New York
Category
Consumer Product — Personal Care / Heating
Hazard
Affected units
10,000

Distribution

Distributed nationwide across the United States.

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