The Recall Desk
HighCPSC·16010·Announced 2015-10-20

Turtle Beach Recalls XO FOUR Stealth Gaming Headsets Due to Mold Risk

Turtle Beach is recalling about 59,500 XO FOUR Stealth gaming headsets because mold spores were found on the units, posing a risk of respiratory or other infections.

What this means for you

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: The recall involves a risk of harm (respiratory or other infections) from mold spores, but the source explicitly states that no injuries have been reported, which aligns with the 'High' severity criteria for risk-of-harm products where injury has not yet been reported.

Plain-English summary

Turtle Beach Corporation is recalling approximately 59,500 units of the 2015 Ear Force XO FOUR Stealth gaming headset. The headsets are black with green trim, feature soft ear-cups, an audio controller, and a removable microphone, and are marketed for use with Xbox One gaming systems. Recalled units have a 13-character alphanumeric serial number that includes C16 through C25 and do not have a green dot under the windscreen of the microphone. The serial number is printed on the inside of the headband and on the bottom flap of the box.

The recall was initiated because mold spores were found on the headsets. This poses a risk of respiratory or other infections in individuals with chronic health problems. Turtle Beach has received six reports of mold on the headsets, but no injuries have been reported.

The headsets were sold at Best Buy, GameStop, Target, and Walmart nationwide, as well as online at Amazon.com, from June 2015 to September 2015 for about $100. Consumers should immediately place the recalled headset into a plastic bag with the original box and any components, tie or tape the bag closed, and contact Turtle Beach for instructions on how to return the product for a free replacement gaming headset. Consumers can contact Turtle Beach toll-free at 855-868-4832 from 9 a.m. to 5 p.m. ET Monday through Friday or online at www.turtlebeach.com.

The recalled product

Product
Ear Force® XO FOUR Stealth gaming headset
Category
Consumer Product — Gaming Headsets
Hazard
Affected units
59,500

Distribution

Distributed nationwide across the United States.

Related recalls

Same hazard · mold exposure

See all →