The Recall Desk
Our severity:SevereCPSC·12724·Announced 2012-02-22

2GIG Recalls GSM Radio Modules in Go!Control Home Security Panels

2GIG Technologies is recalling GSM radio modules used in Go!Control home security panels because they can overheat and cause fire or burn hazards.

What this means for you

Our assessment, not the agency’s: severity 4/5 (Severe).

The hazard poses a serious risk of illness, injury, or structural failure. Stop using the product immediately and contact the manufacturer for a refund or repair.

Our severity reasoning: The recall involves a fire and burn hazard with reported instances of smoke, heat, or fire damage to walls, which aligns with the rubric criterion for 'significant injury/property-damage reports' or high-risk hazards where damage has occurred.

Plain-English summary

2GIG Technologies Inc. is recalling GSM radio modules used inside Go!Control Panels for home security systems. The recall involves about 40,000 units sold to home security companies and distributors nationwide and in Canada between December 2010 and October 2011. The modules enable wireless communication between the home security system and alarm monitoring companies.

The recalled modules can overheat and combust, resulting in a fire or burn hazard. The company is aware of 22 reports of the product overheating, including three reports of minor smoke, heat, or fire damage to the wall where the control panel was mounted. There have been no reports of injuries.

Consumers should not try to disconnect or disable the recalled product. Home security companies have been directed to contact consumers to provide a free, installed replacement module. If you have not been contacted, contact your home security company or 2GIG toll-free at (855) 244-4832 from 8 a.m. to 5 p.m. MT Monday through Friday, or visit www.2gig.com.

The recalled product

Product
GSM Radio Modules Used in Go!Control Panels
Manufacturer
2GIG Technologies Inc., of Lehi, Utah
Category
Consumer Product — Home Security Systems
Hazard
Affected units
40,000

Distribution

Distributed nationwide across the United States.

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