The Recall Desk
HighCPSC·02017·Announced 2001-10-16

Cisco Recalls Power Adapters for Certain ADSL Routers Due to Fire Hazard

Cisco is recalling approximately 95,000 power adapters for specific ADSL routers because they can overheat, melt, and pose fire and shock hazards.

What this means for you

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: The recall involves a risk-of-harm product (fire and shock hazard) where injury has not yet been reported, which corresponds to a High severity score of 3.

Plain-English summary

Cisco Systems Inc. is recalling power adapters used with certain Cisco ADSL routers. The recall involves adapters with part number "34-0949-02," which are small, black AC units that connect the router to an electrical outlet. Approximately 95,000 units were distributed worldwide through service providers and distributors from April 2000 through September 2001. These adapters were shipped with the Cisco 827, 827-4V, 826, SOHO77, SOHO77-50, and 827-EUR routers.

The adapters can overheat and melt a hole through the housing, creating a fire hazard. Additionally, the exposed wires pose a shock hazard. Cisco has received one report of an adapter overheating, but no injuries or property damage have been reported.

Consumers should stop using the affected power adapters immediately. To receive a free replacement, consumers should contact Cisco at (800) 553-2447 or visit www.cisco.com.

The recalled product

Product
Power adapters used with certain Cisco ADSL Routers
Category
Consumer Product — Power Adapters
Hazard
Affected units
95,000

Distribution

Distributed nationwide across the United States.

Related recalls

Same hazard · fire

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