The Recall Desk
Our severity:SevereNHTSA·24V399000·Announced 2024-06-04

Mack Recalls 2024 MD Electric Trucks for Battery Software Defect

Mack Trucks is recalling 2024 MD Electric trucks because a battery software defect may cause sudden loss of steering and drive power, increasing crash risk.

NHTSA safety advisory

Do not drive this vehicle

NHTSA advises owners to stop driving this vehicle until the recall repair has been completed.

This is the agency’s own advisory, not our assessment. Contact the manufacturer or a dealer, and see the official NHTSA notice for the current guidance.

What this means for you

Our assessment, not the agency’s: severity 4/5 (Severe).

The hazard poses a serious risk of illness, injury, or structural failure. Stop using the product immediately and contact the manufacturer for a refund or repair.

Our severity reasoning: The recall involves a structural vehicle defect (loss of steering/drive power) that increases the risk of a crash, meeting the criteria for a Severe rating.

Plain-English summary

Mack Trucks, Inc. is recalling certain 2024 MMDe electric trucks. The recall addresses a defect in the battery management system software that may cause the high-voltage battery to shut down unexpectedly.

This software failure can result in a sudden loss of steering control and drive power, which increases the risk of a crash. Owners are advised not to drive their vehicles until the remedy has been completed.

Dealers will update the battery management system software free of charge. Owner notification letters were mailed on July 10, 2024. Owners may contact Mack customer service at 1-800-866-1177 or the NHTSA Vehicle Safety Hotline at 1-888-327-4236.

The recalled product

Product
MACK MD (ELECTRIC)
Brand
MACK
Manufacturer
Mack Trucks, Inc.
Category
Vehicle — Electric Truck
Hazard
Affected units
24

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (1)

  • MD (ELECTRIC)

Distribution

Distributed nationwide across the United States.

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