The Recall Desk
SevereNHTSA·20V207000·Announced 2020-04-09

RAM 2500 and 3500 Trucks Recalled for Bed Step Failure Risk

Chrysler is recalling 2019-2020 RAM 2500 and 3500 trucks because the accessory bed step may fail during use, increasing injury risk.

What this means for you

Illness, injury, or structural failure has been reported. Stop using the product immediately and contact the manufacturer for a refund or repair.

Our severity reasoning: The recall involves a structural component (bed step) that may fail, posing a significant injury risk to users, which aligns with the rubric criteria for structural vehicle defects.

Plain-English summary

Chrysler (FCA US LLC) is recalling certain 2019-2020 RAM 2500 and RAM 3500 pick-up trucks equipped with an accessory bed step. The recall involves approximately 37,580 vehicles. The defect is that in certain side loading conditions, the bed step may unexpectedly fail while in use.

A bed step that unexpectedly fails while in use increases the risk of injury to the user. Chrysler will notify owners, and dealers will replace the bed step support brace free of charge. The recall began on July 9, 2020, for RAM 2500 models and on October 6, 2020, for RAM 3500 models.

Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's numbers for this recall are W24 and W44. Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to www.safercar.gov.

The recalled product

Product
RAM 3500, 2500
Brand
RAM
Manufacturer
Chrysler (FCA US LLC)
Category
Vehicle — Pick-up Truck
Hazard
Affected units
37,580

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (2)

  • 3500
  • 2500

Distribution

Distributed nationwide across the United States.

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