The Recall Desk
HighNHTSA·17V789000·Announced 2017-12-08

Grand Design Recalls 2017-2018 Travel Trailers Due to Tongue Jack Defect

Grand Design is recalling 2017-2018 Reflection and Imagine travel trailers because a cracked touch pad on the power tongue jack may allow water entry, causing the jack to operate unintentionally.

What this means for you

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: The recall involves a mechanical defect that poses a risk of crash or injury, but the source text does not report any actual injuries or fatalities, fitting the 'High' severity criteria for risk-of-harm products where injury has not yet been reported.

Plain-English summary

Grand Design RV, LLC is recalling certain 2017-2018 Reflection and Imagine travel trailers equipped with a Smart-Jack model power tongue jack. The recall involves 3,969 vehicles. The defect involves the laminated plastic touch pad on the jack, which may crack or separate. This damage allows water to enter the unit, potentially causing the jack to operate unintentionally.

If the tongue jack retracts or extends unexpectedly, there is an increased risk of a crash or injury. The recall began on December 29, 2017. Grand Design will notify owners, and dealers will replace the power tongue jack free of charge.

Owners may contact Grand Design customer service at 1-574-825-9679. Grand Design's number for this recall is 900012. Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

The recalled product

Product
GRAND DESIGN IMAGINE, REFLECTION
Brand
GRAND DESIGN
Manufacturer
Grand Design RV, LLC
Category
Vehicle — Travel Trailer
Hazard
Affected units
3,969

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (2)

  • IMAGINE
  • REFLECTION

Distribution

Distributed nationwide across the United States.

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