The Recall Desk
HighFDA (Devices)·Z-2004-2023·Announced 2023-07-05

PushTracker E2 watch app may crash, disabling wheelchair motor controls

Permobil's PushTracker E2 watch controls wheelchair power assist motors. The application may crash when running multiple processes, causing the motor to keep running and preventing users from stopping it using normal controls.

What this means for you

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: FDA Class II recall with no reported hospitalizations or injuries. The hazard represents a risk-of-harm product—loss of motor control—where no injury has yet been reported, meeting the High severity criterion.

Plain-English summary

Permobil has recalled 18,905 units of the PushTracker E2 watch, a control interface for SmartDrive MX2+ wheelchair power assist motors. The recall applies to all units with software versions 1.0.00 through 1.0.04.

The hazard occurs when multiple processes run simultaneously on the watch's processor. If the app crashes under this condition, the wheelchair's motor continues running and affected users cannot stop the device using normal tap controls.

This recall impacts PushTracker E2 users worldwide. The affected SmartDrive MX2+ part numbers are MX2-32K, MX2-32P, MX2-32PK, MX2-33D, MX2-33P, MX2-33PK, MX2-33S, MX2-150, MX2-167, and MX2-32D. Affected users should contact Permobil or review the official FDA recall notice for information regarding remediation and next steps.

The recalled product

Product
PushTracker E2 component utilized with the SmartDrive MX2+ Power Assist Device (Part Numbers: MX2-32K, MX2-32P, MX2-32PK, MX2-33D, MX2-33P, MX2-33PK, MX2-33S, MX2-150, MX2-167, MX2-32D); a wearable watch that communicates with a SmartDrive Power Assist Device via the SmartDrive
Manufacturer
Permobil
Category
Medical Device — Wheelchair Power Assist
Hazard
Affected units
18,905

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Lot numbers (1)

  • All units with software versions 1.0.00 to 1.0.04

Distribution

Distribution scope not specified by the agency.

Part of a larger recall action

This product is one of 2 recalled by Permobil under a single FDA (Devices) recall action. The agency files each product separately, so the size of the action is not visible from this page alone.

See all 2 products in this recall →

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