Blood glucose meters recalled over display segments that can misread values
Trividia Health is recalling 601 Good Neighbor Pharmacy TRUE METRIX blood glucose meters over a display defect that can cause glucose values to be misread.
What this means for you
Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.
Our severity reasoning: Scored 3 under the risk-of-harm criterion: a misread glucose value can drive an inappropriate treatment decision, and no injuries are reported.
Plain-English summary
The Good Neighbor Pharmacy TRUE METRIX Self Monitoring Blood Glucose Meter, model RE4011-01, from Trividia Health, is being recalled.
The firm describes a manufacturing defect causing LCD display issues with missing or partial segments (ghosting) that can result in misreading glucose values, potentially leading to inappropriate treatment decisions for diabetes management.
The recall covers 601 units, with meter kit UDI-DI 00087701426254 and meter UDI-DI 00021292007690, distributed in New York, Virginia, Florida, Ohio, California, Kentucky and North Carolina. The FDA has classified the action as Class II.
The enforcement record describes the defect and reports no injuries. People using an affected meter should check whether their serial number is in scope and follow the firm's instructions.
The recalled product
- Product
- Good Neighbor Pharmacy, TRUE METRIX Self Monitoring Blood Glucose Meter. Model/Catalog Number: RE4011-01.
- Manufacturer
- Trividia Health, Inc.
- Affected units
- 601
Is your product affected?
Check your packaging against the codes below. If any of them match, the product is part of this recall.
Lot numbers (20)
- T13908302
- T13908303
- T13908304
- T13908305
- T13908306
- T13908307
- T13908308
- T13908309
- T13908310
- T13908311
- T13908312
- T13908313
- T13908314
- T13908315
- T13908316
- T13908317
- T13908318
- T13908319
- T13908320
- T13908321
Distribution
Related recalls
Same manufacturer · Trividia Health, Inc.
See all →- SevereTRUE METRIX GO manuals recalled as Class I over E-5 error guidance
FDA (Devices) · 2026-03-18
- SevereTRUE METRIX manuals recalled as Class I over E-5 error code guidance
FDA (Devices) · 2026-03-18
- SevereTRUE METRIX AIR manuals recalled as Class I over E-5 guidance
FDA (Devices) · 2026-03-18
- SevereTRUE METRIX PRO manuals recalled as Class I over E-5 guidance
FDA (Devices) · 2026-03-18
- ModerateTrividia True Metrix Air Blood Glucose Meter Recall for Unit Error
FDA (Devices) · 2020-06-10
Same hazard · display defect
See all →- HighDiagnostic Ultrasound System Displays Incorrect Cardiac Values During Measurement Export
FDA (Devices) · 2024-05-01
- HighTactiFlex Ablation Catheter Not Properly Recognized by EnSiteX EP System
FDA (Devices) · 2024-01-31
- HighPhilips Incisive CT Scanner Software Issues May Cause Misdiagnosis
FDA (Devices) · 2024-01-17
- ModerateWelch Allyn Connex Spot Monitor Recalled for Improper Copper Tape Placement
FDA (Devices) · 2023-09-20
- High