The Recall Desk
SevereCPSC·25052·Announced 2024-11-21

Segway Ninebot P100 KickScooters Recalled for Broken Front Fork and Fall Hazards

Segway is recalling about 1,400 Ninebot P100 KickScooters because the front fork can break, causing falls and injuries. The company has received 31 reports of fork breakage, including 6 reports of injuries such as fractures, cuts, scrapes, bruises, and shoulder pain.

What this means for you

Illness, injury, or structural failure has been reported. Stop using the product immediately and contact the manufacturer for a refund or repair.

Our severity reasoning: The recall involves a structural defect with 6 injury reports including a fracture, meeting the rubric criterion for Score 4 (Severe): significant injury reports.

Plain-English summary

Segway Inc. is recalling about 1,400 Ninebot P100 KickScooters due to a defect in the front fork. The fork can break during use, posing a fall and injury hazard to riders.

The recalled units are Model P100S manufactured in 2023 with serial numbers containing date codes 2308 or greater (located on the left side of the scooter). The company has received 31 reports of fork breakage, including 6 reports of injuries, including a fracture, cuts, scrapes, bruises, and shoulder pain.

The scooters were sold by multiple retailers including Broward Motorsport, Mad Dog Cycles, NYC Bike and Scooter, Scooter Mutter, and Urban Motion, as well as online through Amazon.com, BestBuy.com, store.segway.com, Indiegogo.com, and eBay from October 2022 through June 2024 for approximately $2,000.

Consumers should stop using the recalled scooters immediately. Segway will provide a free repair at a local store where available or arrange prepaid shipping to a national service center. Consumers can contact Segway toll-free at 866-473-4929 (5:30 a.m. to 5 p.m. PT Monday-Friday), by email at [email protected], or online at service.segway.com/recall or www.segway.com.

The recalled product

Product
Segway Ninebot P100 KickScooters
Manufacturer
Segway Inc., of Los Angeles
Category
Consumer Product — Personal Transport / Kick Scooter
Hazard
  • fork-break
  • fall-injury
Affected units
1,400

Distribution

Distributed nationwide across the United States.

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