The Recall Desk
HighCPSC·21768·Announced 2021-07-27

Oculus Quest 2 Removable Foam Facial Interfaces Due to Skin Irritation Risk

Facebook Technologies is recalling about 4 million removable foam facial interfaces for Oculus Quest 2 virtual reality headsets because the foam can cause facial skin irritation and reactions. Consumers should stop using affected interfaces and contact the manufacturer for a free silicone replacement.

What this means for you

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: The source reports 5,716 incidents of skin irritation and 45 cases requiring medical attention, indicating a risk-of-harm product with documented injury reports. Although no deaths or hospitalizations are stated, the number and types of injuries reported elevate this above theoretical risk, meeting the High severity threshold.

Plain-English summary

Facebook Technologies LLC is recalling removable foam facial interfaces for Oculus Quest 2 virtual reality headsets. The foam interfaces can cause facial skin irritation and reactions including rashes, swelling, burning, itching, hives, and bumps.

About 4 million foam facial interfaces are affected in the United States (in addition to about 172,600 in Canada). The interfaces were included with Oculus Quest 2 headsets sold between October 2020 and July 2021 for between $300 and $400, and were also sold separately as a "Quest 2 Standard Facial Interface" for about $20 or as part of a "Quest 2 Fit Pack" for about $40 at Best Buy, GameStop, Target, Walmart, and other retailers, as well as online at Oculus.com, Amazon.com, BestBuy.com, GameStop.com, Target.com, and Walmart.com. The recall affects only headsets with specific SKUs and serial numbers identified by the manufacturer.

The firm has received approximately 5,716 reports of skin irritation incidents and approximately 45 reports of consumers who required medical attention. Consumers who experience skin irritation or reaction should immediately stop using the recalled foam facial interface and contact Facebook Technologies to receive a free silicone cover. Facebook Technologies is contacting all Quest 2 users directly. For more information, consumers can call the toll-free number 877-960-0889 or visit https://www.oculus.com/quest-2/removable-facial-interface-alert.

The recalled product

Product
Removable Foam Facial Interfaces for Oculus Quest 2 Virtual Reality Headsets
Manufacturer
Facebook Technologies LLC, of Menlo Park, Calif.
Category
Consumer Product — Virtual Reality Headset Accessory
Hazard
  • skin-irritation
  • allergic-reaction
  • facial-rash
Affected units
172,600

Distribution

Distributed nationwide across the United States.

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