The Recall Desk
HighCPSC·14187·Announced 2014-05-21

Nest Labs Recalls Nest Protect Smoke and Carbon Monoxide Alarms

Nest Labs is recalling Nest Protect Smoke + CO alarms because the Nest Wave feature can prevent the alarm from sounding during a fire. No injuries or property damage have been reported.

What this means for you

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: The recall involves a smoke and carbon monoxide alarm that may fail to sound during a fire, which is a risk-of-harm product where injury has not yet been reported, meeting the criteria for a High severity score.

Plain-English summary

Nest Labs Inc. of Palo Alto, California, is recalling approximately 440,000 Nest Protect Smoke + CO alarms. The recall is due to a defect in the "Nest Wave" feature, which allows users to temporarily silence alerts by waving an arm near the unit. This feature can prevent the alarm from immediately sounding when activity occurs near the product during a fire. The alarms are made of black or white plastic, are about 5.25 inches square, and were sold from November 15, 2013, to April 3, 2014, for about $130 at retailers including Best Buy, Home Depot, and online at nest.com, amazon.com, bestbuy.com, and homedepot.com.

Nest Labs has received no reports of incidents, injuries, or property damage related to this recall. The alarms came from the factory with the Nest Wave feature enabled. The repair is an automatic electronic update that disables the Nest Wave feature. This update is delivered automatically to devices connected wirelessly to the Internet and linked to a Nest account.

Consumers who have not connected their devices to a wireless network and linked them to a Nest account should do so immediately to receive the update. Consumers who have already connected their devices should confirm the update was received by checking the Nest Sense application to ensure the Nest Wave button is off and grayed out. No further action is required, and consumers can continue to use their devices. For more information, contact Nest Labs at (800) 249-4280 or visit www.nest.com.

The recalled product

Product
Nest Protect: Smoke + CO Alarm
Manufacturer
Nest Labs Inc. of Palo Alto, Calif.
Category
Consumer Product — Smoke Detectors/Alarms
Hazard
Affected units
440,000

Distribution

Distributed nationwide across the United States.

Related recalls

Same hazard · fire

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