The Recall Desk
Our severity:SevereCPSC·14061·Announced 2013-12-17

HP Chromebook 11 Chargers Recalled for Fire and Burn Hazards

Google and HP are recalling HP Chromebook 11 chargers because they can overheat and melt, posing fire and burn risks.

What this means for you

Our assessment, not the agency’s: severity 4/5 (Severe).

The hazard poses a serious risk of illness, injury, or structural failure. Stop using the product immediately and contact the manufacturer for a refund or repair.

Our severity reasoning: The recall involves a fire hazard with reported minor property damage and a small burn, meeting the criteria for significant injury or property damage reports.

Plain-English summary

Google and HP are recalling HP Chromebook 11 power supply/chargers due to fire and burn hazards. The black chargers, which measure 1¾ inches by ¾ inches and feature a 6-foot cord with a micro-USB connector, can overheat and melt during use. The specific model number is MU15-N1052-A00S, stamped on the face of the charger with the outlet pins.

Approximately 145,000 units were sold from October 2013 through November 2013. These chargers were sold at Best Buy stores nationwide and online at Amazon.com, bestbuy.com, Google Play, and HP Shopping. They were also included with the HP Chromebook 11, which sold for about $280. The chargers were manufactured in China.

Google has received nine reports of chargers overheating and melting. There is one report of a small burn to a consumer and one report of minor property damage to a pillow. Consumers should immediately stop using the recalled charger and contact Google for a free replacement. Google can be reached toll-free at (866) 628-1371 between 5 a.m. and 7 p.m. PT seven days a week, or online at chromebook.com.

The recalled product

Product
HP Chromebook 11 power supply/charger
Manufacturer
Google Inc., of Mountain View, Calif.
Category
Consumer Product — Electronics Accessories
Hazard
Affected units
145,000

Distribution

Distributed nationwide across the United States.

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