The Recall Desk
Our severity:SevereCPSC·11294·Announced 2011-08-02

Cloud Engines Recalls Pogoplug Video File Sharing Device Due to Fire Hazard

Cloud Engines is recalling Pogoplug Video file sharing devices because they can overheat, catch fire, or emit smoke. Consumers should stop using the devices and contact the company for a refund or replacement.

What this means for you

Our assessment, not the agency’s: severity 4/5 (Severe).

The hazard poses a serious risk of illness, injury, or structural failure. Stop using the product immediately and contact the manufacturer for a refund or repair.

Our severity reasoning: The recall involves a fire hazard with reported instances of a device catching fire and causing property damage, which aligns with the rubric criteria for 'Severe' (significant injury/property-damage reports).

Plain-English summary

Cloud Engines Inc. is recalling approximately 9,500 Pogoplug Video file sharing devices sold in the United States and 1,500 in Canada. The devices are black desktop electronics boxes used to stream and share videos, photos, and music. The recall is due to a fire hazard, as the units can overheat or catch fire, emitting excessive heat, sparks, smoke, or flames.

Cloud Engines has received three reports of the units overheating. In one instance, a device caught fire; in another, it emitted smoke; and in a third, it melted and damaged the desk it was placed on. The devices were sold at Adorama, B&H, Best Buy, Buy.com, J&R, Pogoplug.com, New Egg, and Sony Style from March 2011 through June 2011 for about $200.

Consumers should immediately stop using and unplug the devices. They should contact Cloud Engines to receive a refund or a replacement device. For additional information, consumers can contact Cloud Engines toll-free at (866) 582-6651 between 9 a.m. and 5 p.m. PT, by e-mail at [email protected], or visit the firm's website at www.pogoplug.com.

The recalled product

Product
Pogoplug Video file sharing device
Manufacturer
Cloud Engines Inc. of San Francisco, Calif.
Category
Consumer Product — Computers Equipment and Accessories
Hazard
Affected units
9,500

Distribution

Distributed nationwide across the United States.

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