The Recall Desk
Our severity:SevereNHTSA·25E029000·Announced 2025-04-25

Zoox Recalls Robotaxis Due to Software Crash Risk

Zoox is recalling 2024 robotaxis because a software defect may cause the vehicle to fail to avoid a crash when another vehicle stops perpendicularly.

What this means for you

Our assessment, not the agency’s: severity 4/5 (Severe).

The hazard poses a serious risk of illness, injury, or structural failure. Stop using the product immediately and contact the manufacturer for a refund or repair.

Our severity reasoning: The recall involves a structural vehicle defect in the autonomous driving software that explicitly states the vehicle may not be able to avoid a crash, meeting the criteria for a Severe rating.

Plain-English summary

Zoox, Inc. is recalling certain 2024 Zoox Robotaxis equipped with Automated Driving Systems (ADS) software versions released prior to April 17, 2025. The recall affects 270 vehicles.

In certain driving scenarios, the vehicle may make an inaccurate prediction when another vehicle slowly approaches perpendicularly and stops. This defect may prevent the Zoox vehicle from avoiding a crash, increasing the risk of injury or property damage.

Zoox has updated the ADS software to correct the issue. All affected driverless fleet vehicles operating on public roads were repaired by April 17, 2025. Owners may contact Zoox or the NHTSA Vehicle Safety Hotline for more information.

The recalled product

Product
ZOOX ZOOX ROBOTAXI
Brand
ZOOX
Manufacturer
Zoox, Inc.
Category
Vehicle — Autonomous Vehicle
Hazard
Affected units
270

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (1)

  • ZOOX ROBOTAXI

Distribution

Distributed nationwide across the United States.

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