The Recall Desk
SevereNHTSA·24V899000·Announced 2024-11-27

Keystone Recalls 2025 Arcadia and Cougar Trailers for Hitch Fastener Issue

Keystone is recalling 2025 Arcadia and Cougar trailers because improperly tightened pin box fasteners may loosen, allowing the trailer to detach and increasing crash risk.

What this means for you

Illness, injury, or structural failure has been reported. Stop using the product immediately and contact the manufacturer for a refund or repair.

Our severity reasoning: The recall involves a structural vehicle defect (pin box fasteners) that can lead to vehicle detachment and a crash, which aligns with the rubric criteria for a score of 4 (Severe).

Plain-English summary

Keystone RV Company is recalling certain 2025 Arcadia and Cougar trailers equipped with Curt Helux Pin Boxes. The recall addresses a defect where the pin box fasteners may have been improperly tightened.

If the fasteners loosen and fall out, the towed vehicle can detach from the pin box, which increases the risk of a crash. No specific injury or crash reports are detailed in the source text, but the potential for vehicle detachment represents a significant safety hazard.

Dealers will tighten the pin box fasteners free of charge. Owner notification letters were mailed on December 10, 2025. Owners may contact Keystone customer service at 1-866-425-4369 or the NHTSA Vehicle Safety Hotline at 1-888-327-4236. Keystone's recall number is 24-459.

The recalled product

Product
KEYSTONE COUGAR, ARCADIA
Brand
KEYSTONE
Manufacturer
Keystone RV Company
Category
Vehicle — Recreational Vehicle
Hazard
Affected units
303

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (2)

  • COUGAR
  • ARCADIA

Distribution

Distributed nationwide across the United States.

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