The Recall Desk
SevereNHTSA·14E045000·Announced 2014-07-15

Directed Remote Start Systems Recalled for Potential Engine Shutdown

Directed is recalling remote start systems and interface modules that may shut down the engine while driving, increasing crash risk.

What this means for you

Illness, injury, or structural failure has been reported. Stop using the product immediately and contact the manufacturer for a refund or repair.

Our severity reasoning: The recall involves a structural vehicle defect (electrical/software) that can cause loss of motive power, steering, and braking while in motion, which aligns with the rubric criteria for a Severe (4) rating.

Plain-English summary

Directed, LLC is recalling certain remote start systems and interface modules. The affected devices may experience a condition that shuts down the vehicle if the on/off button on a remote start or phone system application is depressed while the engine is on and the vehicle brake is subsequently applied.

An engine shut down while a vehicle is in motion increases the risk of a crash due to a sudden loss of motive power and loss of power steering and braking capability. Additionally, safety systems such as air bags are deactivated, increasing the risk of injury in the event of a crash.

Directed will notify owners, and dealers will reflash the vehicle software, free of charge. The recall began on July 24, 2014. Owners may contact Directed at 1-888-770-7122 or the NHTSA Vehicle Safety Hotline at 1-888-327-4236.

The recalled product

Product
ELECTRICAL SYSTEM:SOFTWARE recall
Manufacturer
Directed, LLC
Category
Vehicle — Remote Start System
Hazard
Affected units
8,060

Distribution

Distributed nationwide across the United States.

Related recalls

Same hazard · loss of control

See all →