The Recall Desk
ModerateCPSC·22132·Announced 2022-05-05

Santa Cruz Heckler 9 Electric Bicycles Recalled for Battery Latch and Fire Hazards

Santa Cruz Bicycles is recalling about 1,600 of its 2022 Heckler 9 electric bicycles because the battery latch mechanism can malfunction, causing the battery to fall off the frame and posing a fall hazard to riders. The latch spring can also wear the battery housing over time, creating a fire hazard.

What this means for you

Minor labeling or packaging issue, or a voluntary precautionary recall. Risk of harm is low but real — follow the manufacturer's instructions.

Our severity reasoning: The source explicitly states no injuries or fires have been reported, making the hazard theoretical rather than realized. The defect involves a mechanical failure with potential for fall injury and fire, but without reported harm, this qualifies as a precautionary recall under the Moderate category.

Plain-English summary

Santa Cruz Bicycles LLC is recalling approximately 1,600 of its 2022 Heckler 9 model electric bicycles. These e-bikes, sold in Gloss Avocado Green or Maritime Gray, were distributed online at santacruzbicycles.com and at bicycle shops and sporting goods stores nationwide from January 2022 through March 2022, priced between $8,200 and $13,300.

The recall affects bicycles with a defective latch mechanism that holds a 720Wh battery in place under the frame. The latch can malfunction and cause the battery to dislodge and fall to the ground, posing a fall hazard to the rider. Additionally, the latch spring can cause wear on the battery housing over time, creating a fire hazard.

Santa Cruz Bicycles has received 10 reports of batteries falling from the frame and two reports of the latch spring causing wear on the battery housing. No injuries or fires have been reported to date.

Consumers should immediately stop using the recalled bicycles and contact their authorized Santa Cruz Bicycle dealer to arrange a free repair, which involves replacing the latch spring mechanism and installing a battery wear plate. For consumers who purchased online or no longer have a nearby dealer, Santa Cruz Bicycles can be reached toll-free at 833-944-8335 (Monday–Friday, 9 a.m. to 5 p.m. PT), by email at [email protected], or online at www.santacruzbicycles.com/support/recalls-heckler-9-battery-latch. Consumers should remove or secure the battery before transporting the bicycles.

The recalled product

Product
Santa Cruz Bicycles 2022 Heckler 9 Electric Bicycles
Manufacturer
Santa Cruz Bicycles LLC, of Santa Cruz, California
Category
Consumer Product — Electric Bicycle
Hazard
  • battery-malfunction
  • fall-hazard
  • fire-hazard
Affected units
1,600

Distribution

Distributed nationwide across the United States.

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