The Recall Desk
Our severity:SevereCPSC·07577·Announced 2007-09-12

Keystone and QVC Recall Convection Ovens Due to Fire and Shock Hazards

Keystone and QVC are recalling approximately 32,000 convection ovens with rotisseries because overheating wires pose fire and electrical shock risks.

What this means for you

Our assessment, not the agency’s: severity 4/5 (Severe).

The hazard poses a serious risk of illness, injury, or structural failure. Stop using the product immediately and contact the manufacturer for a refund or repair.

Our severity reasoning: The recall involves a structural defect causing fire and electrical shock hazards, with reported injuries including burns and shocks, as well as property damage, which aligns with the 'Severe' criteria for significant injury or property-damage reports.

Plain-English summary

Keystone Manufacturing Co. and QVC are recalling approximately 32,000 Cook's Essentials Convection Ovens with Pull-Out Rotisserie and Deni Convection Ovens with Rotisserie. The recalled units include model number 910500 (Cook's Essentials) and model number 10500 (Deni). These countertop ovens were sold exclusively through QVC and various online retailers from October 2006 through May 2007 for approximately $125.

The recall is due to a defect where wires behind the control panel can overheat, creating hazards for fire and electric shock. QVC has received 49 reports of incidents associated with the product, which include five minor burns, five electrical shocks, and 11 incidents of minor property damage to kitchen cabinets and countertops.

Consumers should immediately stop using the affected ovens. Those who purchased a Cook's Essentials oven through QVC broadcasts or QVC.com and have not been contacted should call QVC at (800) 367-9444. Consumers who bought the oven at a QVC outlet or retail store should return it to the store for a refund. Owners of Deni brand ovens who have not been contacted should call Keystone at (800) 336-4822. QVC and Keystone are offering a replacement oven or a refund.

The recalled product

Product
Cook's Essentials Convection Ovens with Pull-Out Rotisserie and Deni Convection Ovens with Rotisserie
Manufacturer
Keystone Manufacturing Co. Inc., of Buffalo, N.Y.
Category
Consumer Product — Kitchen Appliances
Hazard
Affected units
32,000

Distribution

Distributed nationwide across the United States.

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