The Recall Desk
Our severity:HighNHTSA·11E056000·Announced 2011-12-28

Parker Hannifin Recalls New Flyer Transit Bus Instrument Panels

Parker Hannifin is recalling instrument panels for New Flyer transit buses due to a software defect that may prevent warning messages from displaying, increasing crash risk.

What this means for you

Our assessment, not the agency’s: severity 3/5 (High).

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: The recall involves a risk-of-harm product where a software defect could lead to a vehicle stall or power reduction, increasing crash risk, but no injuries or fatalities have been reported.

Plain-English summary

Parker Hannifin Canada is recalling specific instrument panels, part number 385755, developed for use on New Flyer transit buses. The recall addresses a software design defect that may prevent the instrument panel from displaying warning messages transmitted in an extended byte format under unique and abnormal circumstances.

Without these warning messages, a driver may continue to operate the vehicle until it enters a safe mode. This condition could result in a reduction of power or a stall, which increases the risk of a crash. The source text does not specify the number of affected vehicles or report any injuries or fatalities.

Parker Hannifin is working with New Flyer to contact vehicle owners. New Flyer dealers will upload a corrected software version to resolve the issue. Owners may also contact the National Highway Traffic Safety Administration's Vehicle Safety Hotline at 1-888-327-4236 or visit safercar.gov for more information.

The recalled product

Product
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL recall
Manufacturer
PARKER HANNIFIN CANADA
Category
Vehicle — Transit Bus
Hazard
Affected units
490

Distribution

Distributed nationwide across the United States.

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