The Recall Desk
HighFDA (Devices)·Z-2169-2025·Announced 2025-07-30

CareLink SmartSync limited the window to abort a high voltage therapy

Medtronic CareLink SmartSync Device Manager is being updated because in prior application versions the abort window during an induction test limited the user's ability to cancel high voltage therapy. 22,091 devices affected.

What this means for you

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: Risk-of-harm product: a limited ability to cancel a high voltage therapy delivery during testing, with no injury reported in the source.

Plain-English summary

The Medtronic CareLink SmartSync Device Manager, model number 24967A, is being recalled across its software components, including the Cobalt Crome application (software model D00U005) and the Claria Amplia Compia application. The action covers 22,091 devices in total.

According to the manufacturer, in prior SmartSync application versions the Abort button stopped the test that was selected. During an induction test there was a limited window of time for the user to abort a therapy, thereby limiting the user's ability to cancel a high voltage therapy delivery. The FDA classified the action as Class II. The source does not report any injury having occurred.

Distribution was worldwide, including nationwide in the United States. The software is used by healthcare facilities rather than sold to consumers.

Facilities should identify affected installations using the software model numbers and GTINs in the recall notice and follow the instructions issued by Medtronic.

The recalled product

Product
Medtronic CareLink SmartSync Device Manager, Model Number 24967A with the following software components: 1. Cobalt Crome application, Software Model Number D00U005; 2. Claria Amplia Compia application, Software Model Number D00U009; 3. Evera MRI application, Software Mod
Manufacturer
Medtronic, Inc.
Hazard
  • abort-window
  • high-voltage-therapy
  • induction-test
  • class-ii

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Lot numbers (20)

  • 1. Software Model Number
  • D00U003
  • GTIN 00763000002039
  • Updated Software Version 6.5.5
  • 2. Software Model Number
  • D00U004
  • GTIN 00763000002046
  • 3. Software Model Number
  • D00U005
  • GTIN 00763000002053
  • Updated Software Version 9.5.2
  • 4. Software Model Number
  • D00U006
  • GTIN 00763000397852
  • Updated Software Version 4.4.6
  • 5. Software Model Number
  • D00U007
  • GTIN 00763000397869
  • 6. Software Model Number
  • D00U008

Distribution

Distributed nationwide across the United States.