Philips IntellVue Info Center Patient Monitor Recall for Reboot Loop
Philips is recalling IntellVue Info Center monitors because a software defect causes reboot loops that interrupt patient monitoring.
The agency’s classification
FDA (Devices): Class II
Class II is a situation in which use of or exposure to a violative product may cause temporary or medically reversible adverse health consequences, or where the probability of serious adverse health consequences is remote.
This is the agency’s own classification, taken from its notice. The severity score below is our assessment, not the agency’s. How recall classes work
What this means for you
Our assessment, not the agency’s: severity 3/5 (High).
Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.
Our severity reasoning: The recall involves a high-risk medical device where a defect can interrupt patient monitoring, representing a risk of harm even though specific injuries are not reported in the source text.
Plain-English summary
Philips Healthcare Inc. is recalling 899 units of the IntellVue Info Center iX and related patient physiological monitors. The affected devices include the IntellVue Info Center iX (866023), PIIC iX Upgrade (866024), IntellVue Server iX Upgrade (866026), and PIIC Classic Upgrade (866117). These units were distributed nationwide in the United States and in Canada.
The recall is due to a software defect in version A.01. If a customer creates customized trend scales and the device or primary server reboots, the system enters a reboot loop. This issue impacts patients monitored on the affected device; if the primary server reboots, all patients across all connected iX devices are impacted.
Healthcare facilities should contact Philips Healthcare Inc. for instructions on how to resolve the issue. The source text does not specify a specific action for consumers, as these are professional medical devices.
The recalled product
- Product
- Philips IntellVue Info Center iX 866023; PIIC iX Upgrade 866024; IntellVue Server iX Upgrade 866026; PIIC Classic Upgrade 866117 Patient Physiological Monitor.
- Manufacturer
- Philips Healthcare Inc.
- Category
- Medical Device — Patient Monitor
- Affected units
- 899
Is your product affected?
Check your packaging against the codes below. If any of them match, the product is part of this recall.
Lot numbers (1)
- All iX versions with A.01 software
Distribution
Distributed nationwide across the United States.
Related recalls
Same manufacturer · Philips Healthcare Inc.
See all →- ModeratePhilips Recalls Mobile Diagnostic X-Ray Systems Due to Marker Placement Error
FDA (Devices) · 2017-04-12
- ModeratePhilips Easy Upgrade DR Recalled for Potential Image Marker Misinterpretation
FDA (Devices) · 2013-09-04
- LowPhilips MobileDiagnost wDR Recalled for Non-Compliant Instructions for Use
FDA (Devices) · 2013-08-28
- SeverePhilips HeartStart MRx Monitor/Defibrillator Recalled for Incorrect Therapy Risk
FDA (Devices) · 2013-07-31
- ModeratePhilips IntelliVue Smart-hopping 1.4 GHz Access Point Recalled for Signal Loss
FDA (Devices) · 2013-07-31
Same hazard · software defect
See all →- HighPhilips Spectral CT Systems Recalled for Software Issues Affecting Safety
FDA (Devices) · 2026-10-14
- ModerateBeckman Coulter Recalls DxC 500i Clinical Analyzer Modules Due to Software Error
FDA (Devices) · 2026-10-14
- ModerateSteris HexaVue Focus Integration System Recalled for Patient Data Mismatch
FDA (Devices) · 2026-10-14
- ModerateUnited Imaging uCT 550 CT Systems Recalled for Software Defect
FDA (Devices) · 2026-10-07
- ModerateUnited Imaging uMI Panvivo S PET/CT Systems Recalled for Software Defect
FDA (Devices) · 2026-10-07
Similar recalls
- HighPhilips Intellivue iX Software Recall for Patient Discharge Failure
FDA (Devices) · 2018-03-07
- HighPhilips IntelliVue Info Center iX Recalled for ECG Waveform Misrepresentation
FDA (Devices) · 2016-03-02
- SeverePhilips IntelliVue Information Center iX Software Recall for Alarm Failure
FDA (Devices) · 2015-12-16
- HighPhilips IntelliVue MX40 Wearable Patient Monitor Alarm Failure Recall
FDA (Devices) · 2014-06-18
- HighPhilips IntelliVue Information Center Recall for Audible Alarm Loss
FDA (Devices) · 2012-12-19
- HighPhilips IntelliVue Info Center iX Software Recall for ECG Waveform Misrepresentation
FDA (Devices) · 2016-03-02