Lifeline Systems Recalls Philips GoSafe Mobile Help Button Due to Battery Issues
Lifeline Systems is recalling 8,616 Philips GoSafe Mobile Help Button devices because irregular battery disconnection can cause charging issues.
The agency’s classification
FDA (Devices): Class II
Class II is a situation in which use of or exposure to a violative product may cause temporary or medically reversible adverse health consequences, or where the probability of serious adverse health consequences is remote.
This is the agency’s own classification, taken from its notice. The severity score below is our assessment, not the agency’s. How recall classes work
What this means for you
Our assessment, not the agency’s: severity 2/5 (Moderate).
Minor labeling or packaging issue, or a voluntary precautionary recall. Risk of harm is low but real — follow the manufacturer's instructions.
Our severity reasoning: The recall is classified as FDA Class II, which typically corresponds to a moderate severity score. The hazard involves charging issues due to battery disconnection, which is a functional defect rather than a direct physical injury risk like fire or shock, and no injuries are reported.
Plain-English summary
Lifeline Systems, Incorporated is recalling 8,616 units of the Philips GoSafe Mobile Help Button (7000MHB) Personal Emergency Response System. The recall was initiated because irregular battery disconnection resulted in issues with the device's charging capabilities.
The affected devices were distributed nationwide to consumers in Alaska, Alabama, Arkansas, Arizona, California, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Indiana, Kansas, Kentucky, Massachusetts, Maryland, Michigan, Minnesota, Montana, North Carolina, Nebraska, New Jersey, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Texas, Utah, Virginia, Vermont, Washington, and Wisconsin.
Consumers should check their device serial numbers against the list provided in the official recall notice. If the serial number matches, users should contact Lifeline Systems for instructions on how to resolve the charging issue.
The recalled product
- Product
- Philips GoSafe Mobile Help Button; 7000MHB. Personal Emergency Response System.
- Manufacturer
- Lifeline Systems, Incorporated
- Affected units
- 8,616
Is your product affected?
Check your packaging against the codes below. If any of them match, the product is part of this recall.
Lot numbers (1)
- and 1030012658.
Distribution
Related recalls
Same manufacturer · Lifeline Systems, Incorporated
See all →- HighPhilips GoSafe Communicator 7000L Personal Emergency Response System Recall
FDA (Devices) · 2015-07-15
Same hazard · charging failure
See all →- ModerateCardiosave battery charging station left bay screw prevents full battery insertion
FDA (Devices) · 2026-03-25
- HighRENASYS EDGE Pump Recall Due to Battery Charging Failure Risk
FDA (Devices) · 2024-12-04
- HighCAIRE FreeStyle Comfort Portable Oxygen Concentrator Battery Charging Failure
FDA (Devices) · 2024-11-27
- HighALPHAMAXX Mobile Operating Table Charger Defect Poses Equipment Failure Risk
FDA (Devices) · 2024-07-17
- CriticalLife2000 Ventilator systems recalled due to battery charging failure risk
FDA (Devices) · 2024-07-03
Similar recalls
- HighPhilips GoSafe Communicator 7000L Personal Emergency Response System Recall
FDA (Devices) · 2015-07-15
- HighLifeline HomeSafe AutoAlert Pendant Recall for Fall Detection Error
FDA (Devices) · 2018-04-18
- HighPhilips HeartStart XL+ Defibrillator Recall for Power-On Failure
FDA (Devices) · 2019-12-11
- HighGreatCall Recalls Lively Mobile Plus Emergency Alert Devices
CPSC · 2019-08-30
- HighLIFEPAK 15 Defibrillator Recall: Loose Battery Pins May Cause Power Loss
FDA (Devices) · 2023-11-22
- HighLIFEPAK 15 Defibrillator Recall for Battery Pin Loosening
FDA (Devices) · 2023-11-22