The Recall Desk
SevereCPSC·25056·Announced 2024-12-05

Anker Soundcore and PowerConf Bluetooth speakers recalled for fire hazard

Anker is recalling about 69,000 Soundcore and PowerConf Bluetooth speakers sold on Amazon in 2023 due to overheating lithium-ion batteries. The firm received 33 reports of incidents, including fires and one minor burn injury.

What this means for you

Illness, injury, or structural failure has been reported. Stop using the product immediately and contact the manufacturer for a refund or repair.

Our severity reasoning: The recall meets the rubric criterion for Score 4 (Severe): documented property damage (fires) and reported personal injury (one minor burn). With 33 total overheating incidents, the hazard is demonstrably realized rather than theoretical.

Plain-English summary

Anker Innovations Limited is recalling Soundcore (model A3102) and PowerConf Bluetooth (model A3302) speakers sold exclusively on Amazon.com from March 2023 through October 2023. The lithium-ion batteries in these speakers can overheat, posing a fire hazard.

About 69,000 units were sold in the United States, with an additional 9,764 sold in Canada. Anker has received 33 reports of overheating incidents involving the batteries, some of which involved smoking or small fires. One minor burn injury has been reported in connection with an overheating unit.

Consumers should immediately stop using the recalled speakers and ensure they are powered off and not connected to any external power source or charger. Consumers can verify whether their speaker is affected by entering the unit's serial number (SN Code), visible on the underside of the speaker, on Anker's recall website at www.anker.com/product-recalls.

Anker will provide a replacement speaker free of charge. Consumers should not dispose of the speaker in the trash due to the lithium-ion battery; instead, they should follow local and state regulations for battery disposal. For more information, consumers can contact Anker at 800-988-7973 (Monday-Friday, 9 a.m. to 5 p.m. PT), [email protected], or visit https://support.anker.com/s/emailcontactus.

The recalled product

Product
Anker Soundcore (A3102) and PowerConf Bluetooth (A3302) Speakers
Manufacturer
Anker Innovations Limited, of Hong Kong
Category
Consumer Product — Bluetooth Speakers
Hazard
  • fire
  • battery-overheat
  • burn-injury
Affected units
69,000

Distribution

Distributed nationwide across the United States.

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