The Recall Desk
ModerateCPSC·24134·Announced 2024-02-29

Electric Height-Adjustable Mobile Stands for Displays Recalled for Tip-Over Hazard

SMART Technologies is recalling about 750 electric height-adjustable mobile stands for large interactive flat panel displays because wheelbase welds can bend or break during movement, causing the stands to tip over and create entrapment hazards.

What this means for you

Minor labeling or packaging issue, or a voluntary precautionary recall. Risk of harm is low but real — follow the manufacturer's instructions.

Our severity reasoning: The source explicitly states that one weld-failure incident was reported but no injuries have occurred. The hazard is real (reported structural failure) but theoretical in terms of harm—no deaths, hospitalizations, or injuries are documented. This fits the rubric criterion for Moderate severity: reported equipment failure without reported injury.

Plain-English summary

SMART Technologies ULC, of Canada, is recalling about 750 electric height-adjustable mobile stands for large interactive flat panel displays (model numbers FSE-400 worldwide and FSE-410 for US and Canada). The stands are white and have a four-wheel wheelbase.

The wheelbase welds on the stands can bend or break while the stand is being moved, causing the stands to fall over and posing tip-over and entrapment hazards. The firm has received one report of the wheelbase welds breaking during movement. No injuries have been reported.

The recalled stands were sold by SMART authorized distributors and resellers who sold directly to businesses nationwide from May 2023 through December 2023 for about $1,735. The model number, serial number, and SMART logo are located on a label on the back of the stand. Consumers can check if their serial number is included in the recall by visiting https://support.smarttech.com/docs/accessories/stands-and-wall-mounts/fse-400/en/important-info/important-info.cshtml.

Consumers should immediately stop using the recalled mobile stands and contact SMART Technologies ULC for an on-site replacement of the wheelbase free of charge. SMART and its authorized resellers are contacting known purchasers directly. For more information, consumers can contact SMART Technologies ULC toll-free at 888-427-6278 from 6 a.m. to 6 p.m. MT Monday through Friday, or visit https://support.smarttech.com/docs/general-support-info/en/recalls.

The recalled product

Product
Electric Height-Adjustable Mobile Stands for Large Interactive Flat Panel Displays
Manufacturer
SMART Technologies ULC, of Canada
Category
Consumer Product — Commercial Display Equipment
Hazard
  • tip-over
  • entrapment
  • weld-failure
Affected units
750

Distribution

Distributed nationwide across the United States.

Related recalls

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